Privacy policy

PRIVACY POLICY

GENERAL INFORMATION

We value your trust. This Privacy Policy explains what information we collect, how we use it, and what rights you have. Everything we do with your data follows the GDPR (General Data Protection Regulation).

DATA WE COLLECT

• Contact details: name, email address, phone number, shipping/billing address.

• Order details: products you buy, payment information (processed securely by our payment partners).

• Usage data: IP address, browser type, pages visited, time spent on site.

• Marketing preferences: if you subscribe to our newsletter or interact with our ads.

We never sell your data.

HOW WE USE YOUR DATA

We may use your data to:

• Deliver orders and provide customer support.

• Send important updates (e.g. order confirmations, shipping notifications).

• Share promotions and newsletters (if you subscribed).

• Improve our website and ads by analyzing traffic and behavior patterns.

• Comply with legal obligations.

COOKIES AND TRACKING

We use cookies and similar technologies to make our website work smoothly and to improve your experience.

• Essential cookies: necessary for website functionality (checkout, login).

• Analytics cookies (Google Analytics): help us understand which pages are most visited.

• Marketing cookies (Meta Ads, Google Ads): help us show you more relevant ads.

• Email cookies (Klaviyo): track newsletter opens and clicks.

You can block or delete cookies in your browser settings, but some parts of the site may not function properly.

DIGITAL MARKETING

If you sign up for our newsletter, we will send you news, offers, and product updates.

• We use Klaviyo for emails (Privacy Policy: https://www.klaviyo.com/legal/privacy)

• You can unsubscribe anytime via the link in the email footer or by contacting us at info@joujoubotanicals.com

• We also run advertising through Meta (Facebook/Instagram) and Google, which may use cookies and tracking

• We use Google Ads with Enhanced Conversions, which involves sharing hashed customer data (email, phone) with Google for advertising attribution purposes. This data is hashed using SHA256 before transmission and is processed under Google Ads Data Processing Terms. For more details, see Google's Privacy Policy at policies.google.com/privacy.

DATA RETENTION

We keep your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Usage data is stored for a shorter period unless needed for security or improvements.

DATA TRANSFERS

If your data is transferred outside the EU/EEA, we ensure it is protected with GDPR-approved safeguards, such as Standard Contractual Clauses.

YOUR RIGHTS

As an EU resident, you have the right to:

• Access your personal data.

• Request correction or deletion.

• Restrict or object to certain processing.

• Receive your data in a portable format.

• Withdraw consent for marketing communications.

To exercise these rights, contact us at info@joujoubotanicals.com.

SECURITY

We use encryption, secure hosting, and restricted access to protect your data. Access is granted only to employees or partners who need it for business purposes.

LINKS TO OTHER WEBSITES

Our website may contain links to other sites. We are not responsible for their content or privacy practices.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

CONTACT US

If you have questions or requests regarding your personal data, please contact us at:
info@joujoubotanicals.com