Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Packages are usually shipped out within 1-2 business days. Within the EU, depending on the country, it usually takes 2-5 business days for package to arrive. Other most common countries: US, Great Britain, Hong Kong, Singapore - 2-4 days with DHL Express). If you have any questions, you can always reach us at info@joujoubotanicals.com, we are happy to help.

Yes, we offer a free shipping options worldwide, and you can find more info in our shipping policy.

Depends if the order has already been shipped, usually we dispatch all orders same or next business day.

Shipment within the EU are not subject to customs. When shipping out of the EU, all other additional costs (customs, taxes, etc.) depend on the rules of the individual country. Please note that all of these additional charges related to delivery are your responsibility.

If you wish to return a product ordered from us, you can send it back anytime within 30 days and we will make a refund. That promise applies even if the product has been used!

To initiate a refund, send us an e-mail at info@joujoubotanicals.com (with your name, contact number, invoice number, and the name of the product/s you wish to return).

Please note that our 30-day refund policy is valid only for purchases made on our web shop (jouujoubotanicals.com).

After the returned item has been delivered to us, and we check it the refund will be initiated. Please be aware that it can take several days for the refund (5-10) to show up on your account statement, depending on your bank.

We recommend storing our products in a cool, dark space.

Our products have a shelf life of 24 or 30 months from production and PAO (Period After Opening) of 6 or 12 months - stated on the packaging of each individual product.

Yes, our products are Vegan and certified Vegan under ECOGEA standard.

Ingredients used in our product are considered safe for use during pregnancy and while breastfeeding, but we always recommend consulting your doctor or dermatologist if you have any concerns.

Our products are certified Organic meaning they undergo a strict ECOGEA standard certification process to ensure the highest standards of quality and environmental responsibility. They are also certified vegan and cruelty-free, packed in FSC certified packaging. You can read more on the link Our commitment (located in the footer).

We are here to help! You can contact us via chat or by email info@joujoubotanicals.com and we will be happy to assist you.

Our skincare products are crafted in the EU, following its rigorous regulations that are recognized globally as the "gold standard" in cosmetics manufacturing.

Absolutely! Because we don’t use artificial colors in our products.

For example our Marshmallow Rose Moisturizer gets its pink hue from Alkanna root extract and our Island Girl body oil gets its orange color from sea buckthorn oil which are completely natural and may slightly vary in color from batch to batch.

Additionally, JouJou Botanicals uses natural fragrance to achieve the scent profiles of some of our products. Natural fragrance is made from a mix of aromatic compounds and essential oils taken from various parts of plants, such as flowers and fruits. Because of this, the scent of a product may change over time!