Subscription

Your JouJou ritual, always within reach.

Have the products you love delivered automatically, at a frequency that works for you — with special savings on every subscription order.

With a JouJou subscription, there’s no need to reorder your skincare favourites every time you run low. Simply choose the subscription option and your preferred delivery frequency, and your order will automatically renew when it’s time.

No hassle. No long-term commitment (you can cancel your subscription at any time). And complete control over your subscription.

How does it work?

1. Choose a subscription

On the product page, select the subscription option instead of a one-time purchase and choose your preferred delivery frequency.

2. Complete your first order

Complete your first purchase just like any other order on the JouJou website.

After that, there’s no need to place a new order every time you need the product.

3. Your subscription renews automatically

Based on your selected frequency, your next order will be created automatically and charged using your saved payment method.

Once the payment has been successfully processed, we’ll prepare your next JouJou delivery.

4. You’re in control

Changed your routine? Still have plenty of product left? Going away?

You can manage your subscription online and adjust it to suit your needs.

You can:

• change your subscription frequency

• skip your next order

• pause your subscription

• reactivate your subscription

• update your details and shipping address

• cancel your subscription

How can I manage my subscription?

Once you activate your subscription, you’ll receive an email with a link to access your subscription portal.

If you have an account on the JouJou website, you can also access your subscriptions through your customer account.

There, you can view your active subscriptions, upcoming renewals and the available options for managing them.

Can I skip a delivery?

Yes.

If you still have enough product left, there’s no need to cancel your subscription. Simply skip the next renewal, and your subscription will continue according to your schedule afterwards.

Can I pause my subscription?

Yes.

You can pause your subscription whenever you need to and reactivate it when you’re ready for your next delivery.

Can I change how often I receive my product?

Yes.

If you find that you’re using the product more slowly or quickly than expected, you can adjust your subscription frequency.

Can I cancel my subscription?

Of course.

You can cancel your subscription through your subscription portal. Once cancelled, there will be no further automatic renewals or charges.

If you change your mind later, you can reactivate your subscription.

What if I change my address or card?

You can update your shipping details through your subscription portal.

If you need to update your payment method, the system will securely guide you through the process.

What happens if a product is out of stock?

If a product in your subscription is temporarily unavailable, we won’t send you a replacement product without your knowledge.

If there is an issue with your subscription renewal, we’ll get in touch with further information.

Still have questions?

If you’re unsure how to manage your subscription or need any help, feel free to contact us.

We’ll be happy to help keep your JouJou ritual working exactly the way you want it to.