Please note that due to Covid-19, some carriers are experiencing delivery delays. Thank you for your understanding and patience during this time!
We at JouJou want to see you happy. That’s why we have a 100% satisfaction guaranteed policy and we stand behind every product we make. If you are not completely satisfied with your purchase, you can return it for a refund. Returns are accepted at any time within 15 days of receipt.
Please email us at firstname.lastname@example.org to initiate a return.
All returns will be credited back to the original form of payment minus shipping costs. Return shipping costs are the responsibility of the customer. The product must be returned in a correct, unused condition and in the original, undamaged packaging.
Depends if the order has already been shipped, usually we dispatch all orders within 1-2 business days. Please contact us at email@example.com for assistance, we’ll be happy to help!
Packages are usually dispatched within 1-2 business days, and within Croatia, most packages are delivered within 1-3 business days, so you can expect your package within 2-5 business days after ordering.
For the rest of the EU, most packages will arrive within 3-7 days after dispatch.
Due to possible covid-19 outbreaks in some areas, delivery can be delayed. If you have any questions, please contact us at firstname.lastname@example.org
Yes, we offer a free shipping option for orders of KN xxxxx (EUR yyyyyy) or more, discounts are not included. That means that the total value ordered must be over that amount after discounts are applied.
If you would like to pick your order, just select the “Pick up” option at checkout. Our address is Špoljarci 4, Zagreb (Markuševec), we would love to meet you!
In case you chose to pick up your order, you need to make your payment online (cards or bank transfer), we don’t have a store at our location.
No, Never. Not even responsibly sourced palm oil. We believe that palm oil is doing harm to the environment so we avoid it completely.
Yes, all of our products are gluten-free
Yup, we carefully choose our suppliers so that all of our ingredients don’t have any animal components.
There is a couple of reasons for this.
It is made in small batches since small local manufacturers can’t order gigantic quantities. On the other hand that allows that all ingredients use are fresh and chosen with quality in mind.
Why 99,9% of soaps out there is made with palm oil? Because it is cheap. When you start to do your research about the impact on the environment, you find out that is only cheap in an economical sense, the price it leaves for our planet is disastrous. All other oils used, like coconut oil, olive oil or shea butter have a much higher price.
Handmade cold-process soap takes time to make. It's like craft beer or a wine from a small winery, there is a lot of handwork and it takes time to make a quality product. Natural soap takes time to “rest” after it's been made for a period of 3-6 weeks.
When you buy at JouJou, your purchase supports a small family-owned business to grow and expand the impact of an environmentally friendly approach to business. In a way, you support the environment, animals, nature and the planet Earth
Nope, we would never do that. All of our products are cruelty-free, we don’t test our products on animals and we chose our suppliers by the same key.
Yes, our packaging process is completely plastic-free.
We care about the environment and are striving to leave a better world for our children, so we design our products with that in mind. We stay away from plastic packaging wherever that is possible. For packaging, we use recyclable cardboard boxes, filling is biodegradable (we mostly use cornstarch peanuts, which dissolves in water), we use only paper tape for wrapping, we go out of our way to reduce the unnecessary packaging that gets thrown away or is not recyclable, etc.
Also, we are a part of No Issue – Eco Packaging Alliance, using sustainable packaging wherever possible.
‘Fragrance’ has become a euphemism for the nearly 4,000 or so different chemical ingredients that are used in many ‘scented’ products. Most ‘fragrances’ are not natural, they’re synthetic, petroleum-based. Their chemical structure tries to mimic scents found in nature. Where we can choose to use pure plant-based essential oils or a blend of them. This is not to say that synthetic fragrances are bad as a lot of them contain essential oils, bringing you the same aromatherapy benefits.
We use only natural clay. That is why our colors are a bit lighter and have more earthy tones than most of the others you find on the market, which use a lot of artificial coloring so they would achieve a more intense color.
Unfortunately yes. But it is worth it :)
You can find some of our products on the shelves of our partner, here's a link
Please contact us at email@example.com or reach us via IG direct message, we will be happy to help!