Returns information

We at JouJou are happy when you are happy. That’s why we have a 100% satisfaction guaranteed policy and we stand behind every product we make. If you are not completely satisfied with your purchase, you can return it for a refund. Returns are accepted at any time within 15 days of receipt.

Please email us at to initiate a return.

All returns will be credited back to the original form of payment minus shipping costs. Return shipping costs are the responsibility of the customer. The product must be returned in a correct, unused condition and in the original, undamaged packaging.