INTRODUCTION

These conditions determine the procedure for ordering, payment, delivery, and complaints about products offered on www.joujou.hr and www.joujousoaps.com (hereinafter JouJou webshop). JouJou webshop can be used for your private use without any fees for use, and according to the following conditions and rules. The seller is "JouJou owner Nikolina Firm” (hereinafter referred to as JouJou), and the buyer is a visitor to this site who fills in an electronic order, sends it to the seller, and makes payment by credit card or cash on delivery.


ORDERING

The customer orders the product or products via an electronic order form. A customer is considered to be any person who electronically orders at least one product, fills in the required information, and sends the order. All prices are expressed in Croatian kuna KN and EUR, and they include VAT. Prices are expressed without shipping costs, which are calculated at the end of the purchase. Goods are ordered in electronic form, by clicking on a specific product and storing it in a basket. At all times we carefully track our stock inventory, but there always is a possibility that some product runs out of stock. In the unlikely event, your order is out of stock we will contact you to make you aware, you will have the choice to wait for the new batch, make another choice or accept a refund. The goods are considered ordered at the moment when the buyer chooses and confirms the method of payment. If the visitor or user does not have an e-mail address or enters an incorrect one or for technical reasons cannot receive an e-mail, the seller is not obliged to try to inform the user about the order or any other details related to the order (delivery, payment, refund, complaint, etc).


SECURITY OF PAYMENT

We accept most major debit and credit cards like MasterCard, American Express, Maestro, Visa, or Diners. Your card data is safe, confidential information is transmitted via a public network in a secure (encrypted) form using SSL protocols and PKI systems, according to the up-to-date cryptographic technology.
B-Payment d.o.o. (part of Borgun group - https://b-payment.com/hr/ - Kapucinski trg 5, 42000 Varaždin, Croatia) ensures complete confidentiality of your card data from the moment you use the payment form. Payment information is forwarded encrypted from your web browser to the bank that issued your card. Our store never comes into contact with complete information about your payment card. Also, the data is inaccessible even to B-Payment employees.
For buyers in Croatia, payment can also be made when picking up the goods (cash on delivery). The payment method can be selected when creating the order, and it is not possible to change it later.
Buyers in Croatia can also pay by bank transfer. With this type of payment, the package will be sent after the payment is visible on our balance sheet.


DELIVERY

Your order will be shipped within 1-3 working days. Delivery in Croatia is done by GLS while in the rest of the EU we use various couriers via the Eurosender platform. Packages are usually delivered within 2-7 business days after dispatching. Due to possible covid-19 outbreaks in some areas, delivery can be delayed. If you have any questions, please contact us at info@joujou.hr
We take pride in our packaging, each package is carefully examined before handing over to our delivery partners. When you receive the order, please check the condition of the shipment and in case of damage immediately report it to the delivery person.
If you don’t receive the goods or the delivery notice, within the expected time, please contact us so we can assist you with locating the shipment.
In the event where the buyer refuses to receive the goods ordered, the seller has the right to ask the buyer for reimbursement of all costs related to delivery. If the buyer who refused to receive the goods re-orders the goods through the JouJou webshop, the seller reserves the right to refuse further processing of the order as well as the right to charge delivery costs from the previous shipment of uncollected goods.


COMPLAINTS AND REFUNDS

If you have any complaints or in case of damaged goods, please send us a photo along with your complaint to info@joujou.hr in order to speed up the process. These damages do not refer to visible external damages when picking up the package from the delivery person.
We take pride in our products, as well as our packaging. Every package will be sent in perfect form and we expect our partners to deliver it in the same manner to you. If the goods are damaged during the delivery and if the buyer sees a reason for complaint due to manipulation in delivery, this should be immediately reported to the deliverer. Unfortunately, the seller will not be able to accept complaints related to transport and delivery reported after delivery is finished.


RIGHT TO COMPLAIN

In case you are dissatisfied for any reason, you can file a complaint with JouJou via e-mail to info@joujou.hr. To be able to address your issue ASAP, please don't forget to state the invoice number, your name, and your surname. We want satisfied customers, so we are sure that we will resolve your possible complaints to mutual satisfaction. More information on resolving your complaint and your rights can be found here: http://ec.europa.eu/consumers/odr/


PRIVACY POLICY

Link to the Privacy policy


GENERAL INFO

JouJou reserves the right to change these terms and conditions. The buyer is responsible for the accuracy of the data entered at the time of purchase. If you notice an error on the page, please call/message us at +385 98 977 5913 or e-mail us at info@joujou.hr in order to correct it as soon as possible. The laws of the Republic of Croatia and the EU apply to the JouJou webshop.


STATEMENT OF RESPONSIBILITY

We do not assume any responsibility for how you use the product. Product descriptions are not medical advice nor advice for diagnosing or treating your medical conditions. The publications stated on Joujou webshop may not be considered a sufficient basis for making medical, personal, financial, or business decisions. All products listed on the JouJou webshop are souvenir products and are not intended for use as preparative cosmetics. JouJou does not guarantee that the photos of the product fully match the look of the product itself because each product is handmade and hand-packaged. Though all descriptions are checked regularly and in detail, we are not responsible for possible unintentional errors in the product description.