Shipping informationApril 5, 2021 2023-07-30 17:16
We offer tracked shipping to a long list of countries which we are constantly updating (all listed in the drop down menu at checkout process). If you cant find your country on the list, feel free to drop us a e-mail at firstname.lastname@example.org and we will do our best to provide you with a solution.
Your order will be shipped out within 1-3 working days. Please have in mind, due to possible covid-19 outbreaks in some areas, delivery can be delayed. If you have any questions, please contact us at email@example.com.
Delivery times will vary, depending on your location and possible custom rules for your country. General delivery times for most of the EU are 2-7 business days and 3-5 days for the US. Outside these zones, delivery times can be longer due to local customs regulations. You can get more info at your customs office.
Shipping prices and free shipping options
We offer flat shipping rates and free shipping worldwide, with the minimum order amount as follows:
Up to €99 = €9
Above €99 = Free shipping
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Germany, Hungary, Italy, Latvia, Lithuania, Liechtenstein, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Finland, Greece, Ireland, Portugal, Spain
Up to €99 = €19
Above €99 = Free shipping
United States, Andorra, Armenia, Canada, China, Gibraltar, Hong Kong, Iceland, India, Israel, Japan, Macedonia, Malaysia, Monaco, Norway, San Marino, Singapore, South Korea, Switzerland, Taiwan, Turkey, United Kingdom
Up to €149 = €29
Above €149 = Free shipping
Argentina, Australia, Brazil, Chile, Colombia, Jordan, Mexico, New Zealand, Oman, Qatar, Saudi Arabia, South Africa, United Arab Emirates, Uruguay, Venezuela, Yemen
Up to €49 = €4
From €50 = Free shipping
We at JouJou are happy when you are happy. That’s why we have a 30 day No-Matter-What Guarantee and we stand behind every product we make. You can find detailed information here.
We take pride in our packaging, which is completely plastic-free (yup, even the tape we use is plastic-free). Each package is carefully examined before handing it over to our delivery partners. When you receive the order, please check the condition of the shipment and in case of damage immediately report it to the delivery person.
If you don’t receive the goods or the delivery notice, within the expected time, please contact us so we can assist you with locating the shipment.
Invoices are sent via email to the address provided at checkout. If you cannot locate it, please try checking your junk folder, as it sometimes gets delivered there.