We at JouJou believe in our products so much that we are willing to stand behind our words all the way. We firmly believe that you should have enough time to try the product out and if for any reason you are not satisfied, we want to hear about it.
So this is our promise:

If you wish to return a product ordered from us, you can send it back anytime within 30 days, and we will refund you in full. And that promise applies even if the product has been used!

Also, you can decide if you want a refund or if you would like to exchange the product for another one.

To initiate a refund, send us an e-mail at info@joujoubotanicals.com (with your name, contact number, invoice number, and the name of the product/s you wish to return).

Important details:

For returns or exchanges, we accept new or slightly used products (used up to around 20%). Return shipping costs are the responsibility of the customer. Please note that the guarantee applies only on orders made directly from JouJou Botanicals webshop, not from a third-party reseller (webshop or a shop). Returning packages need to be postmarked within a 30-day window of receiving the order. All returns will be credited back to the original form of payment minus initial shipping costs (applies also if free shipping rule was applied at checkout). It usually takes 7-15 days for a refund to be settled with your bank. In the event, you have not received it within that timeframe, before contacting us we would recommend checking it with your bank first.