FAQApril 9, 2021 2022-02-01 17:00
Frequently Asked Questions
Do you ship worldwide?
We cover all of Europe and offer worldwide shipping to some countries (US, UK, Canada, Australia, New Zealand and more). You can find more info in our Shipping & Return section
Can I edit or cancel my order after it's been placed?
Depends if the order has already been shipped, usually we dispatch all orders within 1-3 business days. Please contact us at email@example.com for assistance, we’ll be happy to help!
How long will my package take to arrive?
Packages are usually dispatched within 1-2 business days. Within Croatia, most packages are delivered within 1-2 business days, so you can expect your package within 2-4 business days after ordering.
For the rest of the EU, most packages will arrive within 3-7 days after dispatch, fot the expect US 5-15 days.
For other destinations, shipping times will vary, due to specific customs regulation. For some destinations we offer the Fast shipping option, you can select it during checkout. EU shipping times are 1-2 days, and 2-5 for US
Due to possible covid-19 outbreaks in some areas, delivery can be delayed. If you have any questions, please contact us at firstname.lastname@example.org
Do you offer free shipping?
Yes, we offer a free shipping options worldwide, and you can find more info here (link na Shipping and return)
Where are your products made?
Our products are handmade with love in our lab in Zagreb, Croatia.
Do you use palm oil in your soap recipe?
No, never. Not even responsibly sourced palm oil. We believe that palm oil is doing harm to the environment so we avoid it completely.
Are your products gluten-free?
Yes, all of our products are gluten-free
Are your products entirely vegan?
Yup, we carefully choose our suppliers so that all of our ingredients don’t have any animal components.
How should I store your products?
We recommend storing our products in a cool, dry, dark place, especially the cold-pressed oils, essential oils.
Are your products tested on animals?
Nope, we would never do that. All of our products are cruelty-free, we don’t test our products on animals (only on our self) and we chose our suppliers by the same key.
Is all your packaging sustainable?
We care about the environment and strive to leave a better world for our children, so we design our products with that in mind. We stay away from plastic packaging wherever that is possible. Where it isn’t, we try to use recycled or recyclable options. E.g. packaging for our Wild Things balm is made solely from recycled glass and recycled plastic.
For packaging, we use recyclable cardboard boxes, filling is biodegradable (using cornstarch peanuts, which dissolves in water), we use only paper tape for wrapping, and go out of our way to reduce the unnecessary packaging that gets thrown away or is not recyclable, etc.
Also, we are a part of No Issue – Eco Packaging Alliance, using sustainable packaging wherever possible.
I still have a question
Please contact us at email@example.com or reach us via IG direct message, we will be happy to help!