FAQ

Depends if the order has already been shipped, usually we dispatch all orders within 1-3 business days. Please contact us at info@joujoubotanicals.com for assistance, we’ll be happy to help!

If you wish to return a product ordered from us, you can send it back anytime within 30 days, and we will refund you in full. And that promise applies even if the product has been used. Please find more info in our refund policy

Packages are usually shipped out within 1-2 business days. Within the EU, we use GLS and depending on the country, it usually takes 3-5 business days for package to arrive. You can find more info regarding delivery time on their website: GLS EU delivery times
If you have any questions, you can always reach us at info@joujoubotanicals.com, we are happy to help.

Packages are usually shipped out within 1-2 business days. We ship to US via DHL and depending on the state, it usually takes 2-4 business days for package to arrive. Please note, this doesn’t include the time for the US customs procedures, if they apply.
If you have any more questions, you can always reach us at info@joujoubotanicals.com, we are happy to help.

Packages are usually shipped out within 1-2 business days. Outside the EU, we use DHL and depending on the country, it usually takes 2-3 business days for package to arrive. Please note, this doesn’t include the time for your local custom procedures, if they apply. This will depend on your local regulation.
If you have any more questions, you can always reach us at info@joujoubotanicals.com, we are happy to help.

Yes, we offer a free shipping options worldwide, and you can find more info here 

Please note that you are responsible for any additional charges upon delivery as stated on our website. The destination country and local customs determines those expenses and we don’t have specific information regarding the same.

No, never. Not even responsibly sourced palm oil. We believe that palm oil is doing harm to the environment so we avoid it completely.

Yes, all of our products are gluten-free

Yup, we carefully choose our suppliers so that all of our ingredients don’t have any animal components.

We recommend storing our products in a cool, dry, dark place, especially the cold-pressed oils, essential oils. Since our products are made with high amounts of nutrition-packed natural oils, you can expect them to change the structure with the change of temperature. Oils will start to solidify below 20-24°C (68-75°F). Also, you may notice that balms are becoming harder under same conditions.  

Nope, we would never do that. All of our products are cruelty-free, we don’t test our products on animals (only on our self) and we chose our suppliers by the same key.

We care about the environment and strive to leave a better world for our children, so we design our products with that in mind. We stay away from plastic packaging wherever that is possible. Where it isn’t, we try to use recycled or recyclable options. E.g. packaging for our Wild Things balm is made solely from recycled glass and recycled plastic.

For packaging, we use recyclable cardboard boxes, filling is biodegradable (using cornstarch peanuts, which dissolves in water), we use only paper tape for wrapping, and go out of our way to reduce the unnecessary packaging that gets thrown away or is not recyclable, etc.
Also, we are a part of No Issue – Eco Packaging Alliance, using sustainable packaging wherever possible.

Please contact us at info@joujoubotanicals.com or reach us via IG direct message, we will be happy to help!