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FAQ

Frequently Asked Questions

Do you ship worldwide?

We cover all of Europe, US, UK, Canada and a variety of other countries. Orders are sent by GLS and DHL, depending on the country. You can find more details here: Shipping information. If your country is not listed, contact us and we will do our best to provide with the option.

Can I edit or cancel my order after it's been placed?

Depends if the order has already been shipped, usually we dispatch all orders within 1-3 business days. Please contact us at info@joujoubotanicals.com for assistance, we’ll be happy to help!

What is your refund policy?

If you wish to return a product ordered from us, you can send it back anytime within 30 days, and we will refund you in full. And that promise applies even if the product has been used. Please find more info in our refund policy

Im ordering from the EU. How long does it take for package to arrive?

Packages are usually shipped out within 1-2 business days. Within the EU, we use GLS and depending on the country, it usually takes 3-5 business days for package to arrive. You can find more info regarding delivery time on their website: GLS EU delivery times
If you have any questions, you can always reach us at info@joujoubotanicals.com, we are happy to help.

Im ordering from the US. How long does it take for package to arrive?

Packages are usually shipped out within 1-2 business days. We ship to US via DHL and depending on the state, it usually takes 2-4 business days for package to arrive. Please note, this doesn’t include the time for the US customs procedures, if they apply.
If you have any more questions, you can always reach us at info@joujoubotanicals.com, we are happy to help.

Im ordering from the UK, Norway or Switzerland. How long does it take for package to arrive?

Packages are usually shipped out within 1-2 business days. Outside the EU, we use DHL and depending on the country, it usually takes 2-3 business days for package to arrive. Please note, this doesn’t include the time for your local custom procedures, if they apply. This will depend on your local regulation.
If you have any more questions, you can always reach us at info@joujoubotanicals.com, we are happy to help.

Do you offer free shipping?

Yes, we offer a free shipping options worldwide, and you can find more info here 

Will I have to pay for customs?

Please note that you are responsible for any additional charges upon delivery as stated on our website. The destination country and local customs determines those expenses and we don’t have specific information regarding the same.

Do you use palm oil in your soap recipe?

No, never. Not even responsibly sourced palm oil. We believe that palm oil is doing harm to the environment so we avoid it completely.

Are your products gluten-free?

Yes, all of our products are gluten-free

Are your products entirely vegan?

Yup, we carefully choose our suppliers so that all of our ingredients don’t have any animal components.

How should I store your products?

We recommend storing our products in a cool, dry, dark place, especially the cold-pressed oils, essential oils. Since our products are made with high amounts of nutrition-packed natural oils, you can expect them to change the structure with the change of temperature. Oils will start to solidify below 20-24°C (68-75°F). Also, you may notice that balms are becoming harder under same conditions.  

Are your products tested on animals?

Nope, we would never do that. All of our products are cruelty-free, we don’t test our products on animals (only on our self) and we chose our suppliers by the same key.

Is all your packaging sustainable?

We care about the environment and strive to leave a better world for our children, so we design our products with that in mind. We stay away from plastic packaging wherever that is possible. Where it isn’t, we try to use recycled or recyclable options. E.g. packaging for our Wild Things balm is made solely from recycled glass and recycled plastic.

For packaging, we use recyclable cardboard boxes, filling is biodegradable (using cornstarch peanuts, which dissolves in water), we use only paper tape for wrapping, and go out of our way to reduce the unnecessary packaging that gets thrown away or is not recyclable, etc.
Also, we are a part of No Issue – Eco Packaging Alliance, using sustainable packaging wherever possible.

I still have a question

Please contact us at info@joujoubotanicals.com or reach us via IG direct message, we will be happy to help!

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We don't do a bunch of deals, but when we do, you'll be the first to know.
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